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Legal Document

Terms & Conditions

Last updated: January 15, 2024 • Effective immediately

Table of Contents

1.Acceptance of Terms 2.Service Description 3.Eligibility 4.Service Areas 5.Booking & Payment 6.Packaging 7.Insurance & Liability 8.Delivery & Tracking 9.Prohibited Items 10.Cancellation 11.Privacy 12.IP Rights 13.Disputes 14.Force Majeure 15.Changes 16.Contact
1

Acceptance of Terms

By accessing and using the services provided by AL Services ("we," "our," or "us"), you accept and agree to be bound by the terms and provision of this agreement.

These Terms and Conditions govern your use of our jewelry logistics and delivery services, website, and any related services provided by AL Services.

2

Service Description

AL Services provides specialized jewelry logistics and delivery solutions, including:

Lightning Mid-Day Deliveries
Same-Day Delivery Services
Door-to-Door Delivery
E-Commerce Fulfillment
Real-Time Tracking
Secure Transportation
Custom Logistics Solutions
3

Eligibility and Registration

To use our services, you must:

  • Be at least 18 years of age
  • Have the legal capacity to enter into contracts
  • Provide accurate and complete information
  • Comply with all applicable laws and regulations
  • Have a valid business or residential address in our service area
We reserve the right to refuse service to anyone for any reason at our sole discretion.
4

Service Areas and Availability

Our services are currently available in:

Pune & surrounding areasMajor cities in MaharashtraSelect locations across India

Service availability may vary based on:

  • Geographic location & service type
  • Current demand and capacity
  • Weather conditions & local regulations
5

Booking and Payment Terms

5.1 Booking Process

  1. Contact us through website, phone, or email
  2. Provide accurate pickup and delivery details
  3. Specify the type and value of items being shipped
  4. Confirm service requirements and timeline
  5. Receive booking confirmation and tracking information

5.2 Payment Terms

  • Payment is due upon service completion unless otherwise agreed
  • We accept cash, bank transfers, and digital payments
  • Prices quoted in Indian Rupees (INR)
  • Additional charges may apply for special handling or expedited services
6

Packaging and Handling

To ensure safe delivery, items must be properly packaged:

  • Use appropriate packaging materials for jewelry items
  • Include proper cushioning and protection
  • Seal packages securely with item description and value declaration
  • Follow our packaging guidelines for high-value items
We reserve the right to refuse improperly packaged items or request repackaging at the customer's expense.
7

Insurance and Liability

7.1 Insurance Coverage

  • Basic insurance included for all shipments
  • Additional insurance available for high-value items
  • Claims must be reported within 30 days of delivery

7.2 Liability Limitations

  • Limited to declared value of shipped items
  • Direct damages only, excluding consequential damages
  • Actual damages not exceeding insurance limits
8

Delivery and Tracking

  • Real-time tracking updates for all shipments
  • Delivery confirmation with signature requirement for high-value items
  • Multiple delivery attempts as specified
  • Secure handling throughout transit

Delivery times are estimates and may vary based on factors beyond our control.

9

Prohibited Items

We do not transport the following items:

  • Illegal or contraband items
  • Hazardous materials
  • Perishable goods
  • Items requiring special permits
  • Counterfeit or replica items
10

Cancellation and Refunds

Free

2+ hrs before pickup

50%

Within 2 hrs of pickup

No Refund

After pickup

Refunds processed within 7-14 business days through the original payment method.

11

Privacy and Data Protection

We are committed to protecting your privacy and personal information. Our data practices are detailed in our Privacy Policy.

By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

12

Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of AL Services and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written consent.

13

Dispute Resolution

1

Negotiation

Direct communication and negotiation

2

Mediation

If negotiation fails

3

Arbitration

In Pune, Maharashtra, India

4

Legal Proceedings

Indian courts, if necessary

14

Force Majeure

We shall not be liable for delays due to circumstances beyond our control, including:

Natural disastersGovernment actionsLabor disputesTransport disruptionsActs of terrorism
15

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the modified Terms. We will notify you of significant changes via email or website notification.

16

Contact Information

Address

Amit Plaza, Indraprasth Society, Hadapsar, Pune - 411028